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CONTACT US and let us know about your experience with Best Friends.
So, enough about what we think, check out what are customers are saying:
Hi Ladies, I left a voicemail about setting a grooming appointment for Fitz. But then, I realized that I haven't told how you've spoiled me the last 12 years and my two Newfie boys and their buddies: the great Pyrenees (GP) Highness and the dalmatian who worshiped them all. My current GP is a shelter dog who was deeply loved before we found each other, so he is so easy to love. And even though we now live in SW Austin, you guys have set the benchmark for boarding and grooming at both locations that all of my bets friends must experience. You're stuck with us!Cindy and Fitz
I absolutely LOVE Best Friends--both locations! I searched for places high & low to board my pup (German Short-haired Pointer) in Round Rock & no place had GRASSY yards for dogs to play! I am appalled at the idea of boarding a dog in a cement cell & having "play time" in indoor play yards...That's where Best Friends comes in. Grassy yards, CABINS, ALL OUTDOORS! Being a Bastrop native my parents have boarded their dogs for years at Best Friends & I find it the only place that gives my dog more than what I pay for him to stay. I make the drive out to the Cedar Creek location from Round Rock...it is beyond worth it!!
Also absolutely noteworthy: When the Bastrop fires started (my dog was boarded) Best Friends took on as many animals as they could to help those evacuating their homes. Operation overload. I called that Monday morning at 3am & someone answered! They were NOT leaving the animals unattended. The Cedar Creek location was later evacuated due to the Union Chapel fire & in talking to Dawn later, authorities told her she had no time to evacuate the animals. Dawn cares for all of the animals like they were her own & she & her crew managed to get all of the animals evacuated & off to the Rosanky location. I don't know how they did it but God Bless Best Friends & their ability to save all of the animals! I boarded my pup once again after the fires & was amazed at the amount of pups they are keeping for people who lost their homes. Only place I know that cares about each animal like they were their own. :) I recommend Best Friends to everyone!!
TREMENDOUS!! We were really in a pinch over the Holidays. We unexpectedly needed to go out of town, & our usual kennel of choice (Stay n Play) was booked far in advance. Luckily, Best Friends Boarding Too had an opening. On the phone the woman I spoke with was very kind & informative. When we dropped our dog off, they gave us a tour of the facility, & let my husband take our four year old in the yard to say goodbye. He was able to see his pet wagging her tail in the beautiful yard & he was relieved. He especially liked the idea that she might take a swim in the bone-shaped pool!
While we were on our trip they emailed us photos of our dog with nice messages to update us on her great visit. She looked happy in all the pictures & we felt very comfortable knowing she was being cared for by people who clearly knew who she was, instead of just a number in a kennel. Her condo was awesome - like her own little log cabin of sorts with a little sidewalk & yard. The play yards are green & clean, & plenty big enough. The whole facility was spotless, & the main office/lobby felt like checking in to a resort. We felt that the prices were spot-on reasonable. She was groomed before we collected her & she smelled great for weeks. Not offensive, just clean & snuggle-able. What else can I tell you - this kennel is awesome! We will definitely let our pup stay with her new friends at BFBT again. Yippee!!
I want to say we had the most Blessed experience with Dawn when we were one of her first customers when she opened in November 1995. She took in our two Bassets since we needed long term boarding. She basically adopted Shadee and Bojangles as her own. I know Shadee and Bojangles are in heaven looking down on you and saying Thank You! I am here on earth. God Bless.
I went to your facility to pick up my dearest friends dog Hope. They were in the car accident. The young man that was there was so nice and professional, I could tell Hope was well cared for. Your facility was spotless. I am a the lead receptionist for a veterinary practice, and have nothing but praises for your facility. Thanks so much for taking in Hope, she is a wonderful dog. My prayers are with both of our friends during this scary time. Thanks again.
We could never thank you enough for taking in Molly and Oreo after the Wilderness Ridge wild fire destroyed our home. You came to our rescue providing such a wonderful environment for them that they seemed reluctant to leave when the time came. We built our new house on top of the ashes of the old one. The Lord has given us beauty for ashes...and you stepped in during our time of intense need.Larry & Adella Smith
For years I have been having to transport my dogs into Austin proper to have them stay at a facility that could accommodate their needs. Thank you for being here!
I just wanted to take a moment to let you know how much we appreciated all the loving attention you gave to my [dogs]. It took a huge load off my mind knowing how well cared for they were. I have only one complaint-they are so spoiled now, it's hard to live with them.The Barbers
Again, thank you and your wonderful staff for all your hard work, kindness and understanding in knowing how much our dogs mean to us.
Thank you! Thank you! Thank you! We were so relieved to have you keep our dogs, over the weekend. Since this was their first time away from us, we were a little nervous, but you eased those worries and your facility is absolutely great! I really don't think they wanted to come home!Carolyn Patterson
You are worth the drive from Houston. Thank you again.
I want to thank you and your staff for taking care of both of our girls. We lost [one of them] this past Thursday the 20th. When they were in your care I knew I didn't have to worry about them. Thank you for that love and care you gave them.
Experienced. Compassionate. Professional.
With 29 years in the pet care industry, our commitment is to provide a safe & enjoyable stay for your best friends while in our care.
Your dogs will be in love with all the green grass and large exercise/play areas. Come on over, the grass really is
greener on this side.